We are seeking Customer Experience Specialists to join our team! Vom Fass is a specialty culinary retailer that provides customers with outstanding products and a unique, interactive shopping experience. Our artisanal products – oils, vinegars, wines, spirits & liqueurs – can all be sampled in the store!
You will be responsible for helping customers by providing product information, helping guests sample and select products, packaging items and completing sales transactions. You will also help out with keeping the store neat and inviting. Additional duties may include merchandising and displays, keeping social media up to date, hosting private events and leading training or customer learning sessions. Applicants must be 21 or older. All team members will participate in a group incentive plan that rewards success based upon meeting sales and customer service targets.
- Handle customer inquiries and assist with product sampling
- Provide detailed guidance and information about products
- Package and complete sales transactions
- Document and update customer contact records based on interactions
- Learn and maintain a knowledge base of the evolving products
- Provide guests with an outstanding experience that will lead to repeat visits and business
- Previous experience in customer service, sales, or other related fields
- Experience or interest in culinary fields such as cooking, recipes, wine, spirits, liqueurs, and spices
- Ability to engage and build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent verbal communication and customer service skills