Phone:

630-369-6811

Location:

50 S. Main Street
Naperville

lululemon

Part-time Educator (permanent position) @ lululemon

Posted 08/01/22

Job Summary
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are responsible for engaging and connecting with our guests, sharing top-quality product education, and speaking authentically about our community and culture.  
 
Key Responsibilities of the Job 
Guest (i.e., Customer) Experience
  • Interact with guests to ensure a great guest experience in a manner that values guests’ time. 
  • Assess guests’ needs to provide customized, effective purchase and return solutions and support.  
  • Provide technical product education by articulating the value and benefit of the product.  
  • Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards.
  • Move dynamically on the floor to continuously engage with guests and attend to guest or store needs.
  • Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests. 
Working with Others
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
  • Establish supportive and productive relationships with all team members.
  • Collaborate with team members to ensure optimal guest experience and support store operations.
Operations 
  • Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards. 
  • Use in-store technology to support store operations and provide positive guest experiences.
  • Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.

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