Phone:

630-579-5722

Location:

34 S. Washington Street
Naperville, IL 60540

Safe n' Sound YMCA

Safe N Sound YMCA – Adminstration

Posted 03/27/19

The purpose of the Enrollment Coordinator is to provide parents and prospective parents with information and assistance as it relates to Y Safe ‘n Sound programming, School’s Out programming and Y Safe ‘n Sound Camps. The role is responsible for providing a high level of customer service to YMCA parents, participants, and guests.

 Scope and Responsibilities

  • Prepares participant records and completion of registration and handles all registration/enrollment transactions.
  • Answer phones in appropriate and efficient manner.
  • Follows up with prospective parents and families in accordance with Y Safe ‘n Sound operation and Association Standards.
  • Provides informative details to prospective parents in accordance with Y Safe ‘n Sound standards
  • Provides excellent communication to all parents and site staff to include management of emergencies, child related problems, and address all comments and concerns.
  • Ensure effective communication to sites until every child is in attendance and/or has been picked up by approved parent or guardian.
  • Provide leadership to the engagement process for all new children to Y Safe ‘n Sound and their families.
  • Additional duties as assigned.

 Requirements

  • Must have excellent written and verbal communication skills. 
  • Proven excellent customer service skills with at least 2 year experience working in a customer service position.
  • Posses good skills, utilizing technology and maximizing technology to ensure efficiency to include registration systems, and Microsoft excel.

Apply Here

 

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