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Posted Aug 26, 2026
Downtown Naperville Alliance (DNA)
Naperville, Illinois | Part-Time
ABOUT THE POSITION
The Downtown Naperville Alliance (DNA) is seeking a Part-Time Business & Gift Card Coordinator to support the day-to-day operations of our organization, with a primary focus on managing the DNA Gift Card Program and serving as a resource to downtown businesses.
The ideal candidate is organized, detail-oriented, friendly, responsive, and comfortable juggling multiple priorities. This is a great opportunity for someone who enjoys working with people and wants to play a role in supporting the downtown Naperville business community.
RESPONSIBILITIES
- Manage the day-to-day operations and fulfillment of the DNA Gift Card Program, including online and in-person orders.
- Provide customer service and support to participating businesses and troubleshoot program-related questions or issues.
- Maintain accurate Gift Card Program records and prepare basic reports and metrics.
- Respond to general inquiries from downtown businesses and route questions to the Executive Director when appropriate.
- Maintain designated content on the DNA website, including business information, events, specials, and job postings.
- Coordinate charitable donation requests and maintain related records.
- Assist with business communications, administrative tasks, special projects, and other organizational needs.
- Prepare Board meeting minutes, as requested.
- Maintain clear and current procedures for Gift Card Program operations.
QUALIFICATIONS
- Excellent customer service and communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks and work independently.
- Comfortable using computers, spreadsheets, online systems, and website tools.
- Professional, dependable, and solutions-oriented.
- Previous experience in customer service, administration, business, nonprofit, retail, hospitality, or a related field is preferred.
WHY JOIN DNA?
Join a small, collaborative team that works every day to support local businesses and keep downtown Naperville thriving. This position offers an opportunity to build relationships with business owners, customers, and community partners while making a direct impact on one of the area’s most vibrant downtown districts.
To Apply:
Please submit a resume and brief cover letter to the Downtown Naperville Alliance.
Location: Downtown Naperville, Illinois
Position: Part-Time Business & Gift Card Coordinator
Reports To: Executive Director
